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About Us
The Welsh Souvenir Shop is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@worldsouvenirs.co.uk.
Cheques (UK pounds only) should be made payable to World Souvenirs Ltd
and sent to:
World Souvenirs Ltd
Hollin Cottage
10 Hollin Lane
Styal
Wilmslow
Cheshire
SK9 4JH
United Kingdom
The Welsh Souvenir Shop.com is owned by World Souvenirs Ltd.
We have been trading over the internet for over 5 years.
We take customer service seriously and will do all at our means to ensure you are completely satisfied with our services.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency..
We accept Paypal, Nochex, American Express, Visa, Mastercard, Switch and JCB. We do not charge for any item until it is ready to ship. Backorders are not charged until they are shipped. You may send your credit card information via phone +44 (0)1625 533434, fax +44 (0)1625 533434 or post.
If you wish to send an order by post, please include a cheque (in GB Pounds sterling) or an international money order (in GB pounds sterling), made payable to World Souvenirs Ltd.
Postage is charged separately, based on weight and destination. Prices include any taxes.
CANCELLATIONS. You have the right to cancel 7 days from when you receive the goods, without giving any reason. You must return the goods at your expense. We will return your money within 30 days.
Shipping And Handling
A separate charge is made for shiping based on weight and destination. This will be calculated and shown during the order process.
Delivery Schedule
All orders are dealt with as soon as possible.
Most orders are despatched within 24 hours.
Our delivery aims:
to UK is about 7 days.Europe 10 days. Delivery to USA about 10 -14 days. Australia and Far East allow 15-20 days but please allow up to 28 days.
Notify us if URGENT.
Please note that this may alter in the Holiday season.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
Local Tax is included
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Your statutory rights are not affected
COMPLAINTS
Should you find a problem then please contact us as soon as possible in order that we can rectify the problem.
If any item is defective, damaged in transit or otherwise unacceptable then we will make every effort to correct the situation to your complete satisfaction.
If you have any complaint then please contact John and Jenny Swinbourne in complete confidence by email at info@worldsouvenirs.co.uk and provide a contact email address or telephone number and we will contact you within 24 hours.
All complaints will be dealt with fairly, in confidence and speedily. We will also ensure that you are kept fully informed about progress.
RETURNS
If the goods are damaged in transit or faulty, please contact us by email at info@worldsouvenirs.co.uk within 30 days and we will replace them free of charge. We may ask you to return them to us, in which case we will refund your postage costs.
Goods that are unacceptable for any reason may be returned for a refund but you must contact us first for authorisation by email at info@worldsouvenirs.co.uk
Reaching Us
Customer support is available by telephoning World Souvenirs on +44(0)1625 533434 . This service is supported by an answering machine which is available at all times. Costs are at normal telephone costs for dialling the United Kingdom. Please leave your order number, name, telephone number and brief outline of your query. We aim to respond to all messages within 48 hours. A faster service may be achieved via email at info@worldsouvenirs.co.uk
If you need to reach us, please email us at info@worldsouvenirs.co.uk or
fax us on +44(0)1625 533434
or write to us at
World Souvenirs Ltd
Hollin Cottage
10 Hollin Lane
Styal
Wilmslow
Cheshire
SK9 4JH
United Kingdom
Privacy Policy
World Souvenirs Ltd, The Welsh Souvenir Shop, do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If the goods are damaged in transit or faulty, please contact us by email at info@worldsouvenirs.co.uk within 30 days and we will replace them free of charge. We may ask you to return them to us, in which case we will refund your postage costs.
Goods that are unacceptable for any reason may be returned for a refund but you must contact us first for authorisation by email at info@worldsouvenirs.co.uk
Remittance Terms
All payments must be received before goods are despatched
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