MAKING A PURCHASE of Welsh Gifts

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment.If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept PayPal, Nochex, American Express,Visa, Mastercard, Switch and JCB. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may also send your credit card information via phone (+44 (0)1625 533434, fax or post. (World Souvenirs Ltd, Hollin Cottage, 10 Hollin Lane, Styal, Wilmslow, Chesire, SK9 4JH , United Kingdom)

If you wish to send an order by post, please include a cheque (in GB Pounds sterling) or an international money order (in GB pounds sterling), made payable to World Souvenirs Ltd.

Postage is charged seperately based on weight and destination. Prices include any taxes.

GUARANTEE

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Your Statutory rights are not affected.

COMPLAINTS
Should you find a problem then please contact us as soon as possible in order that we can rectify the problem.
If any item is defective, damaged in transit or otherwise unacceptable then we will make every effort to correct the situation to your complete satisfaction.
If you have any complaint then please contact John Swinbourne in complete confidence by email at info@worldsounenirs.co.uk and provide a contact email address or telephone number and we will contact you within 24 hours.
All complaints will be dealt with fairly, in confidence and speedily. We will also ensure that you are kept fully informed about progress.

RETURNS

If the goods are damaged in transit or faulty, please contact us by email at info@worldsouvenirs.co.uk within 30 days and we will replace them free of charge. We may ask you to return them to us, in which case we will refund your postage costs.

Goods that are unacceptable for any reason may be returned for a refund but you must contact us first for authorisation by email at info@worldsouvenirs.co.uk

PRIVACY POLICY

The Only information that we collect is that information given at the time of ordering.All information is collected lawfully and in accordance with the Data Protection Act 1998. We do not disclose your details or any other information that you provide to us to enable us to process your order to third parties unless required to do so by a legal judgement.Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. We request your email address on our order form which will only be used to communicate with you to acknowledge orders or deal with any queries on your order. We will not use your email for any unsolicited correspondence or pass your details on to any other person or organisation unless required to do so by a legal judgement. In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - “We do not send random marketing emails to personal email addresses (spam).Our contact for Privacy matters is John Swinbourne who can be contacted via email at info@worldsouvenirs.co.uk

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes